We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Currently, orders are usually processed and shipped within 4-5 business days. In cases of high order volume, it may take a bit longer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT.
Orders that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
- 10% — if you cancel within 24 hours of placing your order, as long as your order has not yet shipped out.
- 30% — if you cancel within 48 hours of placing your order, as long as your order has not yet shipped out.
Non-custom and non-preorder items: Orders may be returned/exchanged with 14 days of postal delivery only if 1. You've received the wrong product OR 2. The product was defected. Upon the receipt of the returned products, a refund/exchange will be sent. If the items are no longer in stock, a cash refund may be given.
ALL OTHER REFUNDS WILL BE IN THE FORM OF A STORE CREDIT.
Custom and Preorder items: Since these products are made to order, we cannot accept returns or exchanges if you choose the wrong size OR change your mind. A refund may be issued if you received a product/size other than you ordered. There are no exchanges on custom/pre-ordered items.